Mitarbeiter*in im Kundenservice (m/w/d) | Remote aus Portugal
Remote
Core
Customer Care Agent supporting a health-tech scale-up with after-sales inquiries via email, phone, and WhatsApp.
Role type
Customer Care Agent
Builds
Customer support interactions and order management
Domain
Health-tech / E-commerce
Deliverable
client delivery
Required skills
Customer service experience, multichannel communication (email, phone, chat), ticket system management, order and payment processing, return management, proactive customer communication
Preferred skills
Zendesk experience, MS Office proficiency
Responsibilities
Answering customer inquiries via email, phone, and WhatsApp; processing order cancellations, payments, and refunds; managing returns and shipping issues; updating customer reviews on platforms like Trustpilot; proactively informing customers about out-of-stock items