Senior Access Associate (Full-time, Days)
Core
Lead and guide a team of access associates to maintain high-quality customer care standards for patients and their representatives.
Role type
Senior Access Associate (Healthcare Operations)
Builds
Patient intake processes, appointment schedules, and verified insurance coverage
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Team leadership, training new employees, complex issue resolution, patient registration, insurance eligibility verification, pre-certification/authorization processing, payment collection, cost estimation, charge review
Preferred skills
3+ years healthcare or customer service experience, ability to lead and take direction, basic computer skills
Responsibilities
Provide knowledge and guidance to a team of access associates; manage incoming calls and schedule patient appointments; interview patients to obtain necessary information; complete patient registration and verify insurance eligibility; collect and process payments; review charges for completeness and accuracy