Good things happen when people grow.
Core
Manage relationships with an active client base to drive retention, upsell additional products, and ensure customers maximize value from the Altegio SaaS platform.
Role type
Customer Success Manager (Account Management & Retention)
Builds
Customer retention, revenue growth via upselling, and client satisfaction
Domain
SaaS / Online Booking & Operations Automation
Deliverable
client delivery
Required skills
Client relationship management, needs analysis, negotiation, CRM management, multi-client prioritization, complex IT product learning
Preferred skills
Subscription-based services experience, advertising/digital products experience, Russian/Ukrainian language skills
Responsibilities
Manage and develop relationships with an active client base; Identify client needs and help them get more value from the platform; Handle cancellations and challenging client situations; Consult and assist clients with payments for additional products; Negotiate and close service agreements; Maintain accurate client documentation and reporting in the CRM
