Customer Support Manager (all genders)
Core
First point of contact for B2B customers to ensure successful daily use of the company's autonomous software, solving technical problems and ensuring customer satisfaction.
Role type
Customer Support Manager
Builds
Support processes and customer experience for B2B SaaS clients
Domain
Climate Tech / Energy / Heating market
Required skills
Technical understanding, Communication, Problem-solving, CRM/Ticket system experience, Analytical thinking, Process improvement, Collaboration
Preferred skills
Openness to AI tools (Claude, ChatGPT), Interest in automation and AI workflows, Knowledge of Energy/Heating market
Technologies
CRM systems, Ticketing systems, AI tools (Claude, ChatGPT)
Responsibilities
Answer questions about SaaS solution usage and explain functions, Analyze technical problems and find solutions or escalate to Tech team, Document requests and solutions in CRM/Support system, Collect customer feedback and pass product improvement ideas to Product team, Improve support processes and efficiency, Collaborate with Customer Success, Product, and Engineering teams
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/2366993-customer-support-manager-all-genders-at-autarcenergy)