Appointment Coordinator- Lead Hybrid (Neuroscience)
Core
Lead Appointment Coordinator ensures patient satisfaction by managing scheduling, registration, and customer service for a neurology department, acting as a subject matter expert and team coach.
Role type
Lead Appointment Coordinator (Healthcare Operations)
Builds
Patient appointment schedules, registration records, and seamless customer service experiences
Domain
Healthcare / Neurology
Deliverable
client delivery
Required skills
Medical terminology, EMR proficiency, HIPAA compliance, team leadership, conflict resolution, data entry accuracy, multitasking, insurance plan knowledge
Preferred skills
Bilingual communication, CHAA certification, hospital environment knowledge
Technologies
EMR systems
Responsibilities
Schedule patient appointments and handle registrations via EMR; act as primary escalation point for team inquiries; coach and train new employees on role procedures; ensure HIPAA compliance during data handling; coordinate services with physician offices and clinical departments.
Seniority
Lead, hands-on IC with team management duties