Service Desk Analyst | Fixed Term
Core
Provide technical assistance and support for IT hardware, software, and systems to the organization.
Role type
Service Desk Analyst
Builds
IT support services for desktops, laptops, software, phones, and peripheral equipment
Domain
Healthcare IT / Aged Care
Deliverable
client delivery
Required skills
PC and printer troubleshooting, Windows OS support, Office 365 management, ITSM tool usage, hardware fault diagnosis
Preferred skills
After-hours support rotation, user training and instruction
Technologies
Windows 11, Server 2016, Office 365, ITSM tools
Responsibilities
Provide technical support for desktops, laptops, software, phones, and peripheral equipment; Troubleshoot and perform a variety of technical tasks; Log requests and incidents in the ITSM tool; Respond to user support requests within SLAs; Assist in basic operation and maintenance of shared equipment; Provide after hours support on a rotational weekly basis
