Good things happen when people grow.
Core
Build strong relationships with an active client base to drive subscription renewals, reduce churn, and identify upsell/cross-sell opportunities for a SaaS booking platform.
Role type
Customer Success Specialist (SaaS)
Builds
Subscription renewals, retention strategies, and upsell/cross-sell service agreements
Domain
SaaS / Service Business Software
Deliverable
client delivery
Required skills
Customer retention, subscription renewals, churn reduction, upselling, cross-selling, CRM management, SaaS metrics (churn, retention, NRR, LTV), negotiation, objection handling
Responsibilities
Manage and develop relationships with an active client base; Drive subscription renewals and proactively reduce churn; Handle cancellations and challenging client situations; Consult clients on payments and additional products; Negotiate and close service agreements; Maintain accurate client documentation and reporting in the CRM
