Mitarbeiter Empfang und Kundenservice (m/w/d)
Core
First point of contact for customers, handling inquiries, managing customer data, and supporting office operations.
Role type
Reception and Customer Service Associate
Builds
Customer service interactions, data management, and office logistics for a heating, plumbing, and ventilation company.
Domain
Construction/Heating & Ventilation (HVAC) / Administrative Support
Deliverable
dashboards & analysis
Required skills
Administrative training, MS Office proficiency, ERP system experience, organizational skills, written and verbal communication
Preferred skills
Experience in administration or HR
Technologies
MS Office (Word, Excel, Outlook), ERP systems
Responsibilities
Answering customer inquiries via phone and email, managing the telephone service, creating new customer records in the ERP system, maintaining and updating customer master data, documenting customer contacts and open items, coordinating with technical departments, handling orders and small procurement tasks, managing guest appointments. (via careerplan.io/jobs/2331093-mitarbeiter-empfang-und-kundenservice-mwd-at-schalm-gmbh)
Seniority
Entry-level to Junior