Service Delivery Coordinator (Customer Onboarding)
Core
Senior Customer Onboarding Coordinator responsible for leading end-to-end onboarding and implementation for new enterprise clients, ensuring successful adoption and driving process improvements.
Role type
Senior IC customer onboarding and project coordination specialist
Builds
Customer onboarding plans, implementation roadmaps, and data-driven progress reports
Domain
IT services and enterprise client management
Required skills
Salesforce, Smartsheet, SharePoint, MS Planner, MS Teams, requirement gathering, stakeholder management, data analysis, process improvement, client presentation
Preferred skills
CRM experience beyond Salesforce, enterprise client experience
Technologies
Salesforce, Confluence, Smartsheet, SharePoint, MS Planner, MS Teams
Responsibilities
Facilitate kickoff meetings and design onboarding/implementation plans with clear timelines; Drive solution setup and implementation to ensure customer adoption; Coordinate across teams and vendors to hit delivery milestones; Extract and analyze onboarding data to build reports on progress, risks, and opportunities; Critically assess processes to identify inefficiencies and recommend improvements
Seniority
Senior, hands-on IC