Customer Service Agent
Core
Manage the Order-to-Cash process for distributors, handling order entry, invoicing, and logistics coordination to ensure timely delivery and customer satisfaction.
Role type
Customer Service Agent (Order-to-Cash)
Builds
Accurate order processing and invoicing records for distributors
Domain
Healthcare distribution / Logistics
Required skills
Order entry, Invoicing, ERP system proficiency (Business Central), Logistics tracking, Stakeholder communication, Process improvement, Data accuracy (via careerplan.io/jobs/2303598-customer-service-agent-at-the-surgical-company-international-bv)
Preferred skills
French, German, or Dutch language skills
Technologies
Microsoft Office, Business Central
Responsibilities
Enter orders for distributors, prepare shipments administratively in ERP, identify stock shortages, invoice delivered goods, update customer shipping information, manage internal customer service processes, provide product availability and order status updates, coordinate with Warehousing, QA, Finance, Planning, Sales, and Product Management
Seniority
Individual Contributor, Entry to Mid-level
