Customer Support Specialist
Core
Primary point of contact for orthopedic distributors and business partners, managing account support, order processing, and invoicing coordination.
Role type
Customer Support Specialist (B2B)
Builds
Seamless customer experience and operational accuracy for distributor accounts
Domain
Healthcare / Orthopedics / Biologics
Deliverable
dashboards & analysis
Required skills
Order processing, Invoicing coordination, Account management, CRM/ERP proficiency, Cross-functional collaboration, Data tracking (via careerplan.io/jobs/4716503006-customer-support-specialist-at-ossiumhealth)
Preferred skills
Medical device/orthopedic product knowledge, CRM (Salesforce/HubSpot) and ERP (NetSuite/SAP) experience, Distributor support experience
Responsibilities
Serve as first point of contact for distributor accounts, Manage order processing and tracking, Maintain accurate account records, Support new account onboarding, Coordinate invoicing and monitor payment status, Track and report key account data