Business Development Account Manager
Core
Own end-to-end client experience for SMB accounts, driving retention, expansion, and commercial relationships while acting as a trusted advisor.
Role type
Senior Account Manager (Client Services)
Builds
Client retention, account growth, and product feedback loops for IBISWorld's research intelligence platform.
Domain
Market research and industry intelligence
Deliverable
client delivery
Required skills
Account management, client retention strategies, commercial relationship building, product expertise, solution consultation, data presentation, project management, cross-functional collaboration, Mandarin proficiency (preferred)
Preferred skills
Experience in customer success or client services, industry curiosity, public speaking confidence
Technologies
Excel, PowerPoint, Word
Responsibilities
Manage SMB client portfolio from onboarding to renewal, identify expansion opportunities, build commercial relationships, serve as primary contact for product inquiries, champion products to prospects and clients across Europe
Seniority
Mid-Senior, hands-on IC