Senior Key Account Manager | AR
Core
Manage, retain, and grow a portfolio of corporate clients by maximizing value through expansion strategies and ensuring an exceptional experience.
Role type
Senior Key Account Manager (B2B)
Builds
Corporate client accounts and revenue growth
Domain
SaaS / HR Tech / Benefits / Fintech
Required skills
Account Management, Customer Success, B2B sales, upselling, cross-selling, CRM management, data analytics, stakeholder presentation, negotiation
Preferred skills
Experience in SaaS, HR Tech, Benefits, Loyalty, or Fintech industries
Responsibilities
Lead daily relationships with active clients to ensure satisfaction and long-term retention; identify early risk signals and execute mitigation plans; identify growth opportunities within active accounts; detect and execute upselling and cross-selling opportunities; design and implement engagement and adoption tactics; lead Quarterly Business Reviews (QBRs) and present results to key stakeholders; coordinate with Product, Operations, and Marketing to optimize customer experience.
Seniority
Senior, hands-on IC
