Associated Director, Customer Success
Core
Lead and develop a team of six Customer Success Managers across the APAC region to drive service excellence, business growth, and customer retention for S&P Global Energy's upstream oil and gas solutions.
Role type
Senior IC customer success manager (team lead)
Builds
Customer success programs and trusted relationships for upstream oil and gas clients
Domain
Energy (upstream oil and gas)
Deliverable
client delivery
Required skills
team leadership, coaching, performance management, stakeholder relationship building, business growth strategy, churn mitigation, CRM data analysis, product demonstration, industry domain expertise
Preferred skills
CRM platform expertise, AI and data analytics application, change management, independent work under pressure
Technologies
Salesforce, Gainsight
Responsibilities
Lead and coach a team of Customer Success Managers, drive business growth and retention in Oceania, partner with commercial teams on regional initiatives, conduct customer business reviews and health assessments, leverage CRM data to optimize performance, act as subject matter expert liaison for customers
Seniority
Senior, hands-on IC with team management