First-Level IT-Supporter (m/w/d)
Core
First-level IT support specialist handling user requests, device administration, and incident management for end-user hardware and software.
Role type
First-Level IT Support Specialist
Builds
End-user device support and IT service availability
Domain
Healthcare IT / System Integration
Deliverable
client delivery
Required skills
IT vocational training in System Integration, First-Level Support experience, Network topology knowledge, Ticket system management, Incident management, Device installation and administration, License and security management, Supplier management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Serve as the primary contact for user support, Monitor and implement service requests, Install and administer hardware and software components, Monitor systems to ensure availability, Manage problems and incidents, Document support requests in a ticketing system, Support ongoing projects and license/security management, Manage suppliers, Participate in on-call duties