Technology Support Service Engineer
Core
Provides first-level technical support to end users, troubleshooting hardware, software, desktop, and application issues while managing incident tickets.
Role type
Level 1 IT Support Engineer
Builds
IT service delivery and operational performance for end users
Domain
Legal services / IT Infrastructure
Deliverable
dashboards & analysis
Required skills
Hardware troubleshooting, Software troubleshooting, Network configuration, Ticketing system management, Incident management, System administration, IT asset management, Access control management, Device management, Equipment repairs
Preferred skills
Experience in global professional services or corporate environment, Legal sector experience, On-site technical assistance
Technologies
Ticketing systems, Hardware, Software, Network infrastructure
Responsibilities
Diagnose and troubleshoot technical issues including account setup and network configuration, Assist with incoming ticket requests and update tickets with accurate status, Review incident tickets for content and routing, Collaborate with system owners to ensure proper support, Log and track service requests and incidents, Provide data and reporting of key performance indicators, Assist with setup and configuration of new hardware and software, Collaborate with senior team members to escalate complex issues