Mitarbeiter im First Level Support (m/w/d)
Core
First-line IT support specialist handling user inquiries, ticket management, and device setup for Windows and Microsoft 365 environments.
Role type
First-level IT support technician
Builds
Stable IT operations and user productivity
Domain
IT Support / Enterprise Services
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, hardware setup, network troubleshooting, user account management, ticketing systems
Preferred skills
Mobile device management, VPN configuration, documentation
Responsibilities
Answering user IT questions and service requests, capturing and prioritizing service desk tickets, supporting users with Windows and Microsoft 365 applications, setting up and configuring end-user devices (laptops, monitors, printers, phones), installing and configuring hardware and software components, performing initial troubleshooting for login, VPN, network, and access issues, managing user accounts and permissions, documenting incidents and solutions, escalating complex incidents to second-level support, keeping users informed about request status