Mitarbeiter Kundensupport (m/w/d)
Core
First point of contact for customers supporting the ticketing offer via phone, email, and chat.
Role type
Customer support specialist (ticketing)
Builds
Customer support for ticketing services
Domain
Events / Ticketing
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication (phone/email/chat), MS Office, German (fluent), English (good)
Responsibilities
Answer customer inquiries, assist with ticket questions/pricing/event details, support changes (cancellations/rebookings), collaborate with team