Teamleitung Kundenbetreuung (m/w/d)
Core
Leading and optimizing a customer service team while managing a specific client portfolio and conducting credit/risk assessments for a factoring company.
Role type
Team Lead, Customer Service & Credit Risk
Builds
Customer service operations and credit approval processes for social and healthcare sector clients
Domain
Factoring / Social & Healthcare Finance
Required skills
Team leadership, process optimization, customer relationship management, credit risk assessment, MS Office
Preferred skills
Disciplinary leadership experience, initiative, reliability
Technologies
MS Office
Responsibilities
Lead and motivate a customer service team, coordinate and optimize team workflows, maintain customer satisfaction, manage a specific client portfolio, conduct credit and risk assessments for approval requests, monitor and mitigate operational risks
Seniority
Senior, hands-on IC with team management