Client Services Manager - Commercial Banking
Core
Provide leadership and management to a small team of Commercial Client Banking Specialists to support the improvement of the overall client experience.
Role type
Senior Operations/Customer Service Manager (Commercial Banking)
Builds
Departmental policies, procedures, and standards for quality service delivery
Domain
Commercial Banking
Required skills
Team management, workload allocation, performance review execution, fraud risk control design, process enhancement, policy development, complex client issue resolution
Preferred skills
Coaching and hands-on support, change advocacy, inclusive team building
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Manage daily activities and workload allocation for a team of Commercial Client Banking Specialists, design and maintain fraud mitigating controls, develop and implement departmental policies and procedures, resolve complex client issues, set performance goals and conduct reviews
Seniority
Senior, hands-on IC