Team Lead Operations (m/w/d)
Core
Lead and scale operations for a SaaS business, optimizing processes and ensuring service quality for key accounts.
Role type
Senior Operations Team Lead
Builds
Scalable operational workflows and customer service experiences for a SaaS platform
Domain
Energy sector (PV, Mieterstrom) + SaaS technology
Required skills
Operations management, team leadership (2-6 people), project management, process optimization, data-driven decision making, stakeholder communication
Preferred skills
Startup mentality, agile working, cross-functional collaboration
Technologies
SaaS platforms, operational tools
Responsibilities
Develop and implement strategies for efficiency and scaling, lead and develop a high-performance team, manage operational projects for strategic key accounts, optimize workflows through data analysis, ensure SLA and service-level target compliance
Seniority
Senior, hands-on IC with team leadership
