Senior Consultant Contact Center Lösungen / Genesys Cloud CX (m/w/d)
Core
Senior consultant advising customers on modern Contact Center strategies, Cloud solutions, and Digital Service Portfolios, specifically for Genesys Cloud CX.
Role type
Senior IC consultant (Contact Center Solutions)
Builds
Customized technical architectures, integrations, and support for Genesys Cloud CX solutions
Domain
Telecommunications / Contact Center Technology
Required skills
Genesys Cloud CX expertise, Cloud Contact Center solutions experience, Enterprise Architecture, Business Domains, Technical integration, Presales support
Preferred skills
Genesys Cloud certifications
Technologies
Genesys Cloud CX
Responsibilities
Advise customers on Contact Center strategies and Cloud solutions; Analyze requirements and develop technical architectures; Support integration, customizing, and technical support; Participate in presales and sales processes including lead generation and up-selling.
Seniority
Senior, hands-on IC
