Specialist Customer Service (m/w/d)
Core
Central contact for national and international B2B customers in the pharmaceutical, biotech, and healthcare industry, managing order processing, invoicing, and customer relationships.
Role type
Specialist Customer Service (B2B)
Builds
Order fulfillment, invoicing, and customer service for pharmaceutical and biotech clients
Domain
Pharmaceutical, Biotech, and Health Care
Deliverable
client delivery
Required skills
B2B customer relationship management, demand forecasting, order processing, invoicing, quotation preparation, MS Office, ERP systems (SAP)
Preferred skills
Project coordination, calculation preparation
Responsibilities
Maintain and develop customer relationships, analyze demand forecasts, monitor order processing, coordinate shipments, create and verify invoices, prepare quotations
Seniority
Specialist, hands-on IC