Vi söker två Customer Service Agents till internationellt företag
Core
Deliver high-quality B2B customer service and support to enterprise clients via phone, email, and chat, focusing on invoice inquiries, order management, and claims.
Role type
B2B Customer Service Agent
Builds
Customer service interactions and support processes for enterprise clients
Domain
Business Services / Customer Support
Deliverable
client delivery
Required skills
Invoice inquiry handling, Order management, Claims processing, Customer relationship building, Multichannel communication (phone/email/chat), Ticketing system administration, Microsoft Office proficiency
Preferred skills
B2B experience
Technologies
Microsoft Office suite, Ticketing systems
Responsibilities
Handle invoice questions, Manage orders, Process claims, Provide product support, Document cases in ticketing systems, Collaborate with internal teams
Seniority
Individual Contributor
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