Vi söker två Customer Service Agents till internationellt företag

## Responsibilities - Deliver high-quality service and support to business-to-business (B2B) customers - Handle invoice inquiries, order management, complaints, and support regarding the company's products and services - Provide general support on specific product content - Manage customer contact via phone, email, and chat - Document and administer cases in a case management system - Contribute to the development of digital and automated processes - Build long-term customer relationships and understand customers' challenges and needs - Collaborate closely with internal departments to ensure customer inquiries and needs are handled effectively ## Requirements - Experience in customer service or service roles - Basic knowledge of Microsoft-based environments - Good habit of working in case management systems - Comfortable with phone and computer as primary work tools - Fluent in Swedish and English, both in speaking and writing ## Nice to Have - Experience in Business-to-Business (B2B) ## Benefits - Work in a dynamic and developing environment - Opportunity to work closely with enterprise customers - Be part of an engaged team - Contribute to customer success and long-term relationships