B2B-kundservicemedarbetare till medicinteknikföretag!
Core
B2B customer service and order management for a medical technology company, serving hospitals and pharmacies in Sweden and Norway.
Role type
B2B customer service representative (order processing)
Builds
Order fulfillment and customer support for medical devices
Domain
Medical technology / Healthcare supply chain
Required skills
B2B customer communication, order administration, billing and credit management, distributor and logistics coordination, CRM system usage, Microsoft Office proficiency
Preferred skills
Additional Nordic language, Salesforce experience, Excel advanced usage
Responsibilities
Handle incoming and outgoing customer contacts via phone and email, Administer orders in Salesforce and JDE, Communicate daily with distributors and transporters in Sweden and Norway, Process invoicing and handle credits and discounts, Provide customer support for order placement, Ensure high quality in order management focusing on patient needs