Renewals Specialist
Core
Drive customer renewals, onboarding, and growth for ThousandEyes customers by acting as a trusted adviser and main point of contact.
Role type
Senior Customer Success Manager (Renewals & Growth)
Builds
Long-term customer relationships, renewal closures, and upsell opportunities
Domain
Network Monitoring / Observability
Required skills
Sales pipeline generation, quota achievement, outbound prospecting, matrixed organization collaboration, business review facilitation, metrics forecasting, issue escalation management
Preferred skills
Customer-first attitude, negotiation, presentation, technical software understanding
Technologies
ThousandEyes platform
Responsibilities
Launch and on-board new customers, prepare communications and campaigns, conduct business reviews, forecast and track key account metrics, identify and qualify growth opportunities, drive customer renewal, assist with high severity requests or issue escalations
Seniority
Senior, hands-on IC
