Adoption Engineer - Federal - ThousandEyes (Remote)
Core
Post-sale technical consultant optimizing adoption and utilization of the ThousandEyes Digital Experience Assurance platform through best practice recommendations and customer roadmaps.
Role type
Senior IC Adoption Engineer (Customer Success)
Builds
Customer adoption playbooks, product training sessions, and strategic account roadmaps for digital experience assurance.
Domain
Network Observability / Digital Experience Assurance
Deliverable
product features
Required skills
Customer-facing technical consulting, application and network protocols (HTTP, DNS, TCP/IP, BGP), infrastructure design and troubleshooting, strategic account management, technical presentation skills
Preferred skills
Scripting (Python, Perl, JavaScript), Cisco Networking portfolio experience, ThousandEyes or similar assurance solutions experience
Responsibilities
Build trusted advisor relationships and create technical champions, collaborate on account strategy, identify strategic initiatives and use cases, drive adoption via best practices, share feedback with Product team, deliver product update sessions
Seniority
Senior, hands-on IC