Technical Account Manager, Observe
Core
Technical Account Manager partnering with strategic enterprise customers to ensure sustained operational value from Snowflake's Observe observability platform.
Role type
Senior IC Technical Account Manager (Post-sales)
Builds
Observe (AI-powered observability platform on Snowflake AI Data Cloud)
Domain
SaaS / Observability / Cloud-Native / Distributed Systems
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SRE/DevOps/Platform Engineering experience, hands-on observability platform operation, OpenTelemetry expertise, distributed systems knowledge, cloud-native architecture understanding, incident response, alert quality optimization, cost optimization, technical advisory, complex stakeholder management
Preferred skills
Telemetry strategy standardization, legacy tool modernization, Kubernetes/AWS/GCP/Azure experience, incident management platform usage, engineering mentorship
Technologies
Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), OpenTelemetry, PagerDuty, Opsgenie, VictorOps, Kubernetes, AWS, GCP, Azure
Responsibilities
Serve as primary technical owner and trusted advisor for strategic accounts; Build deep familiarity with customer architectures and operational goals; Partner with SRE/DevOps teams to integrate Observe into workflows; Optimize datasets, queries, dashboards, and alerts for reliability and cost; Lead health checks and architecture reviews; Identify expansion opportunities; Coordinate technical escalations; Provide technical guidance during scaling and change events
Seniority
Senior, hands-on IC
