Leader, Renewals
Core
Lead, direct, and improve on-time renewal rate (OTRR) and annualized recurring revenue (ARR) growth across an assigned geographic region.
Role type
Senior people manager, renewals leadership
Builds
Multi-million dollar recurring revenue and quota delivery
Domain
Enterprise technology sales and customer success
Required skills
revenue quota management, team leadership and mentoring, cross-functional partnership, strategic negotiation, process implementation, data-driven forecasting
Preferred skills
CRM and data analytics expertise, Cisco architecture knowledge, CX service renewal strategies, stakeholder influence, process improvement design, global talent coaching
Technologies
CRM tools, data analytics platforms
Responsibilities
Forecast revenue accurately and run quota delivery across customer segments; Lead and mentor a team of Renewals Managers and people leaders; Partner with CX Renewals Specialist leadership for competitive differentiation; Co-create renewal strategies with account teams; Build and implement processes for install base reconciliation and customer validation; Drive adoption of new metrics (ATR, RR, OTR, IARR).