Lead Software Engineer (Contact Center Modernization, AWS & AI)
Core
Lead the modernization and transformation of enterprise Contact Center platforms using AWS cloud technologies and Generative AI to improve customer experiences and platform capabilities.
Role type
Senior IC Lead Software Engineer (Contact Center Modernization & AI)
Builds
Scalable, resilient, fault-tolerant AWS-based Contact Center solutions, AI-powered virtual assistants, and agentic AI workflows.
Domain
Financial Services / Cloud Infrastructure / Contact Center / Generative AI
Deliverable
production ML models | product features | infrastructure
Required skills
AWS cloud architecture, Generative AI, Conversational AI, Contact Center platform design, CRM integrations, real-time data streaming, technical leadership, incident management
Preferred skills
Amazon Connect, Lambda, API Gateway, DynamoDB, S3, Kinesis, Java, Python, Node.js, React, Terraform, Kubernetes, Spring Boot, prompt engineering, responsible AI governance
Technologies
AWS, Amazon Connect, AWS Bedrock, Amazon Lex, Amazon Connect Lens, Salesforce, ServiceNow, Terraform, Kubernetes, Spring Boot, Tibco
Responsibilities
Lead modernization of enterprise Contact Center platforms; Drive adoption of AWS cloud and Generative AI; Design scalable multi-AZ/multi-region architectures; Architect AWS-based Contact Center solutions; Lead complex integrations across CRM and telephony systems; Design and deliver AI-powered solutions including conversational AI and agent assist; Establish engineering best practices for code quality and security; Partner with business leaders to align technology strategy; Lead incident management and platform reliability initiatives
Seniority
Senior, hands-on IC with leadership responsibilities
