Operation Manager
Core
Leading a team of ~10 employees in the National Lockbox operation to ensure operational excellence and adherence to service level agreements.
Role type
Operations Manager (People Leadership & Operational Oversight)
Builds
Lockbox processing workflows and client service delivery
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, coaching, performance management, conflict resolution, process improvement, data analysis, root cause analysis, change management, project management, client relations
Preferred skills
Knowledge of operational functions and systems, understanding of Federal and State laws, financial analysis, organizational skills
Technologies
Operational systems, lockbox processing platforms
Responsibilities
Oversee daily lockbox operations and ensure SLAs are met; Lead, coach, and develop a team of approximately 10 operations employees; Conduct regular one-on-one meetings and performance discussions; Address employee concerns and conflicts; Monitor workflow, productivity, quality, and operational performance metrics; Investigate complex processing issues, transmission failures, and exception items; Analyze operational data to identify root causes and implement resolutions; Partner with internal business lines to resolve client issues; Drive change initiatives to streamline processes.
Seniority
Mid-level Manager, hands-on leadership
