Customer Experience Customer Success Specialist
Core
Ensure technical health of enterprise customers and drive adoption of Splunk Cloud and Enterprise platforms through strategic advisory and TAP execution.
Role type
Senior Customer Success Specialist (Technical)
Builds
Customer adoption plans, technical health improvements, and optimized Splunk environment utilization.
Domain
IT Operations, Cybersecurity, Observability, Splunk Platform
Required skills
Technical support, Systems administration, Account/project management, IT Operations, Splunk product knowledge, Technical infrastructure management, TAP execution, Escalation management, Cloud overage analysis, QBR facilitation
Preferred skills
Splunk Architect Certification, Software development process knowledge, Splunk Core Platform expertise, Splunk Enterprise Security, Cloud certifications (AWS, Google, Azure), Government security clearance
Technologies
Splunk Cloud, Splunk Enterprise, Splunk Core Platform, Splunk Enterprise Security, AWS, Google Cloud, Azure
Responsibilities
Act as point of contact for technical health issues and partner with escalation management; Oversee TAP execution and integration across teams; Provide mentorship and recommendations for technical health; Proactively handle critical issues and recommend upgrades; Analyze customer issues and product usage to recommend services; Assess cloud overages for optimization; Participate in QBRs to review service levels and usage metrics.
Seniority
Senior, hands-on IC
