Customer Experience Customer Success Specialist - Security
Core
Drives software adoption and value realization for enterprise customers by leveraging AI-driven insights to create and execute Technical Adoption Plans (TAPs), facilitating workshops, and acting as a technology evangelist between customers and product teams.
Role type
Senior Customer Success Specialist (Technical Adoption & Enablement)
Builds
Adoption strategies, enablement sessions (1:1 and 1:Many), demo environments, labs, and reusable automation scripts.
Domain
Enterprise Networking & Security (Cisco)
Required skills
Technical adoption planning, AI tool utilization, workshop facilitation, cross-functional collaboration, product feedback integration, lab environment construction, data analysis (telemetry), stakeholder management, strategic program leadership, mentoring
Preferred skills
CCNP or equivalent professional certification, experience with complex multi-product deployments, expertise in adjacent network architectures, ability to translate business needs into technical steps
Technologies
Cisco technologies, AI tools, telemetry systems, demo environments, lab infrastructure
Responsibilities
Owns TAP creation and execution for significant customer portfolios; designs and delivers advanced enablement initiatives; builds internal champions and manages cross-functional teams; uses data to identify adoption gaps; constructs and runs complex labs; mentors senior CSSs and leads knowledge-sharing sessions.
Seniority
Senior, hands-on IC with strategic influence
