Customer Experience Manager
Core
Strategic advisor promoting Splunk product adoption and driving customer success by developing activity plans, defining value, and conducting business reviews.
Role type
Senior Customer Success Executive (Strategic Advisor)
Builds
Splunk product adoption and value realization for enterprise customers
Domain
Cybersecurity, IT Operations, Observability, Data Analytics
Required skills
Strategic advisory, activity planning, stakeholder management, risk mitigation, business review facilitation, use case identification, data utilization strategy
Preferred skills
Splunk proficiency, team leadership, management experience
Technologies
Splunk, data analytics platforms
Responsibilities
Develop activity plans and roadmaps based on customer challenges; Build relationships with senior customer stakeholders; Identify needs and coordinate Splunk resources; Minimize business and technical risks during onboarding; Articulate product value in Security, IT Operations, DevOps, and Observability; Conduct interviews to propose new use cases and data strategies