Renewals Specialist
Core
Own a portfolio of renewal opportunities to protect recurring revenue, improve outcomes, and deliver a seamless customer experience for Cisco's Webex and Collaboration portfolio in Japan.
Role type
Senior IC Renewals Specialist (Sales/Customer Success)
Builds
Recurring revenue retention and expansion for Cisco Collaboration products (Webex, Cloud Calling, Cloud Contact Center)
Domain
Enterprise Software / Collaboration / SaaS
Required skills
Renewal ownership, early engagement, renewal strategy, risk management, value realization, commercial execution, forecasting, cross-functional collaboration, portfolio prioritization, data/AI-enabled selling
Preferred skills
Subscription/SaaS renewals experience, collaboration technologies knowledge, channel partner management
Technologies
Salesforce, AI tools
Responsibilities
Manage assigned opportunities from early engagement through commercial close; Engage customers multiple quarters ahead of renewal to understand priorities and risks; Develop actionable renewal strategies; Identify and mitigate renewal risks; Connect adoption and business outcomes to renewal conversations; Identify migration, upsell, and cross-sell opportunities; Coordinate quoting, pricing, approvals, and negotiations; Maintain accurate opportunity data and forecasts in Salesforce; Align internal teams and partners around common renewal strategies; Manage high-volume portfolio by prioritizing opportunities.
Seniority
Senior, hands-on IC