Renewals Specialist
Core
Own a portfolio of renewal opportunities to protect recurring revenue, improve renewal outcomes, and deliver a seamless customer experience for Cisco's Webex and Collaboration portfolio in Japan.
Role type
Renewals Specialist (Sales/Account Management)
Builds
Cisco Webex Suite, AI-enabled capabilities, Cloud Calling, and Cloud Contact Center solutions
Domain
Enterprise Collaboration Technology / SaaS
Required skills
Renewal ownership, early engagement, renewal strategy development, risk management, value and adoption analysis, commercial execution, forecast discipline, cross-functional collaboration, portfolio prioritization, data and AI-enabled selling
Preferred skills
Subscription/SaaS recurring-revenue experience, collaboration technologies knowledge, channel partner management
Technologies
Salesforce, AI tools
Responsibilities
Manage assigned renewal opportunities from early engagement through commercial close; Engage customers multiple quarters ahead of renewal to understand priorities and risks; Develop actionable renewal strategies covering objectives, stakeholders, and milestones; Identify and coordinate mitigation actions for renewal risks; Connect adoption and utilization to renewal conversations; Identify migration, upsell, and cross-sell opportunities; Coordinate quoting, pricing, approvals, negotiations, and contracting; Maintain accurate opportunity data and forecasts in Salesforce; Align internal teams and partners around common renewal strategies; Manage high-volume portfolio by prioritizing opportunities based on value and risk
Seniority
Individual Contributor, mid-level to senior