Reiseberater / Sachbearbeiter (m/w/d) Kundenservice AurumCars
Core
Handling rental car bookings, modifications, cancellations, and claims for customers via phone and online, collaborating with international partners and insurers.
Role type
Customer service agent (rental car operations)
Builds
Rental car booking management and customer support workflows
Domain
Travel & Transportation (Rental Car)
Required skills
Customer service, booking management, communication, problem-solving, MS Office, German (fluent), English (advanced)
Preferred skills
Commercial training, experience in customer service or administration, interest in AI tools
Responsibilities
Process incoming phone and online bookings, modifications, cancellations, and complaints; Verify documents and coordinate with international rental partners and insurance companies; Use generative AI systems to handle customer inquiries efficiently
Seniority
Entry-level to Mid-level