Senior Representative, Customer Service
Core
Managing customer accounts, order fulfillment, backorders, and post-sales issue resolutions while supporting field sales representatives.
Role type
Senior Customer Service Representative
Builds
Customer account performance and operational efficiency
Domain
Healthcare supply chain and distribution
Deliverable
product features
Required skills
Contract administration, order fulfillment, problem resolution, account management, sales support, process improvement, cross-functional collaboration, data analysis, stakeholder communication
Preferred skills
Microsoft Office Suite proficiency, technical certification, 1-3 years of experience
Responsibilities
Manage customer account activity including order fulfillment and backorders; Resolve customer complaints, incidents, and product returns; Support field sales representatives with account analysis and resource coordination; Collaborate with Supply Chain, Finance, and Operations teams to optimize performance; Identify customer trends and opportunities for new business; Troubleshoot equipment issues and redirect to in-house resources as needed.
Seniority
Senior, hands-on IC