Customer Service Representative - English/French Speaking
Core
Customer Service Representative managing order-to-cash operations, order processing, and customer queries for healthcare supply chain clients.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and customer support processes for healthcare providers
Domain
Healthcare / Supply Chain
Required skills
English fluency, French fluency, order processing, customer query resolution, complaint handling, report review, returns processing, internal stakeholder communication, process improvement, compliance adherence
Preferred skills
SAP system knowledge, order management process familiarity
Responsibilities
Process daily orders accurately, respond to customer queries via email and telephone, resolve order/shipping/returns/credits/invoice issues, handle customer complaints, review daily reports for allocations and blocked orders, investigate and process returns, communicate resolutions for order delays, respond to internal inquiries on order tracking, establish relationships with commercial teams, provide feedback on process gaps, resolve discrepancies, ensure compliance with guidelines
Seniority
Junior, individual contributor
