Account Executive - CCaaS
Core
Lead strategic solution sales for Cisco's Contact Centre, AI for CX, and CCaaS portfolio in Singapore, driving revenue growth and market share by engaging C-suite executives.
Role type
Senior Account Executive (CCaaS)
Builds
Contact Centre, AI for CX, and CCaaS solutions for enterprise customers in Singapore and ASEAN.
Domain
Contact Centre, Customer Experience (CX), Cloud/SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
enterprise solution sales, channel-led go-to-market, strategic account management, revenue quota achievement, executive stakeholder engagement, competitive landscape analysis
Preferred skills
overlay/specialist sales experience, consultative selling to board level, familiarity with CCaaS and AI for CX landscape
Technologies
Contact Centre, SaaS, cloud architectures, campaign management, workforce optimisation, quality management, AI for CX
Responsibilities
Drive revenue growth and market share through direct and channel-led motions; Lead strategic solution sales cycles from opportunity creation to close; Engage CX and IT executives as a trusted advisor; Enable and coach account managers and partner sellers; Orchestrate technical solution architects and partners; Build and maintain accurate pipeline and forecast.
Seniority
Senior, hands-on IC
