Customer Service Representative - English/Spanish Speaking
Core
Managing customer orders, queries, and complaints to ensure accurate and timely delivery of healthcare products.
Role type
Customer Service Representative (Order Management)
Builds
Order-to-Cash operations for healthcare customers
Domain
Healthcare / Supply Chain
Deliverable
product features
Required skills
English fluency, Spanish fluency, order processing, customer query resolution, complaint handling, report review, returns processing, internal stakeholder communication, process improvement identification, compliance adherence
Preferred skills
SAP system knowledge, order management process familiarity
Responsibilities
Process daily orders accurately, respond to customer queries via email and telephone, resolve order/shipping/returns/credits/invoice issues, handle customer complaints, review daily reports for allocations and blocked orders, investigate and process returns and credits, communicate resolutions for order delays and availability, respond to internal inquiries on order tracking and statuses, establish working relationships with commercial and supply chain teams, provide feedback on process gaps, ensure timely discrepancy resolution, ensure compliance with guidelines and controls