IT Service Management QA Lead
Core
Lead quality assurance for IT Service Management applications, ensuring product quality through end-to-end testing, defect management, and process refinement.
Role type
Senior IC QA Lead (ITSM)
Builds
IT Service Management applications and integrations
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end testing, Test plan and case design, Defect management, White box testing, Black box testing, Performance testing planning, ITSM domain knowledge, Integration testing (CMDB, Event collectors), CMMI/ITIL process knowledge
Preferred skills
Architecture review participation, Static code inspection, Modern SDLC frameworks (Waterfall, Agile)
Technologies
HPE BSM, HPE Service Manager, ServiceNow, SCOM, CA Spectrum
Responsibilities
Create and execute detailed test plans and schedules, Own QA documentation for defects and procedures, Troubleshoot application issues and interface with teams, Identify regression coverage for releases, Contribute to architecture and design reviews, Ensure product quality through continuous testing
Seniority
Senior, hands-on IC
