Customer Service & Scheduling Coordinator
Core
Coordinate metering maintenance appointments and manage customer enquiries for field crews in the energy and utilities sector.
Role type
Customer Service & Scheduling Coordinator
Builds
Seamless service experience for customers and field crews
Domain
Energy and utilities infrastructure
Required skills
Scheduling, customer service, communication, stakeholder management, organizational skills, problem-solving, Microsoft Office proficiency
Preferred skills
SAP, Power BI, utilities industry experience, field services experience
Responsibilities
Schedule and coordinate metering maintenance appointments, manage customer enquiries via phone and email, confirm access requirements and appointment details, maintain accurate work order and customer records, liaise with field crews and internal teams to resolve issues, follow up outstanding jobs to support positive customer outcomes