Customer Experience Customer Success Specialist (Remote)
Core
Drives strategic, technical, and complex adoption strategies for large enterprise customers using AI-driven insights to ensure software value realization, successful renewals, and business growth.
Role type
Senior Customer Success Specialist (Technical Adoption & Strategy)
Builds
Technical Adoption Plans (TAPs), 1:many technical enablement series, and cross-functional onboarding programs for Cisco technologies.
Domain
Networking & Infrastructure (Cisco), AI-driven customer success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic adoption planning, AI analytics integration, complex enterprise deployment management, technical enablement workshop leadership, stakeholder alignment, product feedback loop management, cross-functional collaboration, technical strategy setting, mentorship of senior talent, global best practice scaling
Preferred skills
Expert-level certifications (e.g., CCIE), deep knowledge of secondary architecture products, advanced telemetry and AI model integration, lab design and execution
Technologies
Cisco technologies, AI analytics, advanced telemetry, AI models
Responsibilities
Lead customized technical enablement initiatives including executive briefings and architecture-specific workshops; Act as a trusted advisor to senior customer leaders aligning technology with business outcomes; Manage TAP execution and integration across multiple teams; Run adoption business reviews integrating AI analytics; Partner with Sales and CX leadership to co-create adoption journeys; Design and lead 1:many expert insight series; Integrate advanced telemetry and AI models to de-risk deployments; Act as a technology evangelist turning field signals into product improvements; Set vision and direction for customer success programs across regions; Mentor senior IC talent and managers.
Seniority
Senior, hands-on IC with strategic and mentorship responsibilities