Customer Experience Manager- Enterprise
Core
Lead end-to-end adoption plans for enterprise accounts to drive Cisco software and services value realization, aligning technology solutions with customer business objectives.
Role type
Senior Customer Experience Manager (Enterprise)
Builds
Adoption strategies and growth plans for large enterprise technology environments
Domain
Enterprise IT infrastructure and services
Deliverable
product features
Required skills
Enterprise account management, financial accountability, cross-functional program building, executive stakeholder engagement, AI-driven insights utilization, IT infrastructure knowledge
Preferred skills
AI and automation tool leveraging, technology evangelism, strategic business outcome focus
Technologies
Cisco software and services portfolio, AI-driven tools
Responsibilities
Create and execute adoption plans across multiple accounts, own financial accountability for assigned accounts, collaborate with sales and delivery teams to maximize customer value, use AI tools to anticipate risks and streamline workflows
Seniority
Senior, hands-on IC