Leader, Customer Experience Customer Success Specialist
Core
Lead a team of Customer Success Specialists to deliver ATX/ACC/Precision Engagements, removing technical barriers to adoption for customers.
Role type
Senior IC Customer Success Team Lead
Builds
ATX/ACC/Precision Engagements
Domain
Enterprise Networking, Collaboration, Data Center, Security
Deliverable
client delivery
Required skills
Team leadership, mentoring and coaching, knowledge of Customer Success motion and portfolio, partnership with Sales and CS roles, understanding of technical escalation processes, general knowledge of Cisco architecture
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead a team of CSS as they deliver ATX/ACC/Precision Engagements, Actively mentors and coaches team members, Shares knowledge and best practices throughout Cisco and the CSS Community, Invests in team development, team dynamics, and improving team performance, Partners with other CS roles, Sales account teams and partners goals in support of CX and Cisco's overall financial and strategic objectives, Supports CSSs to removes technical barriers to adoption for customers in the assigned theatre
Seniority
Senior, hands-on IC
