Customer Success Expert (m/w/d) Digitale Planungstools Gebäudetechniksysteme
Core
Responsible for the successful introduction, usage, and continuous development of a B2B platform for planning modern building technology systems (e.g., heat pumps).
Role type
Customer Success Expert (B2B Platform Rollout & Adoption).
Builds
A B2B planning platform for building technology systems.
Domain
Building technology / HVAC / Digital Product Management.
Deliverable
product features.
Required skills
Customer Success, Rollout Management, Product Management, Consulting, Requirement Analysis, Stakeholder Management, Incident Management, Data Analysis, Reporting.
Preferred skills
Building technology knowledge, Technical planning knowledge.
Technologies
Jira, Confluence, MS Office.
Responsibilities
Accompany country subsidiaries during rollouts and feature releases; Identify requirements and improvement potentials along the customer journey; Improve user experience through incident management and feedback analysis; Foster exchange of best practices between country subsidiaries.