Senior ICT Engineer
Core
Provide Level 2/3 ICT support and maintain critical ICT services across multiple operational sites including hardware, applications, and mobile devices.
Role type
Senior ICT Engineer (Level 2/3 Support)
Builds
End-user technology solutions and seamless IT service delivery
Domain
Enterprise IT Operations / Infrastructure Support
Required skills
Level 2/3 ICT support, Microsoft 365, Windows OS, Active Directory, endpoint management, iOS/Android troubleshooting, hardware installation and configuration, incident management, stakeholder engagement
Preferred skills
None stated
Technologies
Microsoft 365, Windows, Active Directory, iOS, Android
Responsibilities
Resolve incidents and service requests via ITSM, install and maintain computer hardware and peripherals, manage support queues, maintain documentation and knowledge base, troubleshoot mobile devices and conferencing solutions, travel between sites for onsite support, procure infrastructure aligning with security blueprint
Seniority
Senior, hands-on IC