Change Management Lead, US Channel Sales BPR
Core
Lead change management and business process re-engineering for US Channel Sales, focusing on user adoption of new systems, tools, and processes.
Role type
Senior Change Management Lead (Business Process Re-engineering)
Builds
Operational workflows, onboarding programs, and partner-facing system enhancements for US Channel Sales teams.
Domain
Technology sales operations and business process transformation
Required skills
Change management principles, project management (waterfall and agile), stakeholder influence, cross-functional coordination, process optimization, data-driven decision making, AI tool application, training program design, roadmap management, support operations analysis
Preferred skills
PROSCI or similar change management certification, AI tool automation experience, Sales or Sales Operations domain expertise, advanced degree
Technologies
AI tools, Partner Gateway systems, change management methodologies
Responsibilities
Design and lead onboarding programs for new tools and processes; optimize user experience for partner-facing systems; streamline support experiences; build training and communication plans; measure adoption metrics; manage cross-functional change roadmaps; pilot and scale AI use cases; project manage system enhancements.
Seniority
Senior, hands-on IC