Get Connected: Growth Operations Manager, Apple Services
Core
Strategic subject matter expert leading the design, optimization, and execution of multi-channel customer journeys and notification strategies for Apple's media products and services.
Role type
Senior Growth Operations Manager (Lifecycle Marketing)
Builds
Scalable, automated customer acquisition and engagement journeys across Apple services (Apple TV+, Music, Arcade, etc.)
Domain
Consumer Technology / Lifecycle Marketing
Required skills
Lifecycle marketing strategy, CRM/ESP platform architecture (Salesforce Marketing Cloud, Braze, Oracle Responsys), A/B testing and experimentation, SQL for segmentation, cross-functional leadership, operational excellence, automation tooling evaluation
Preferred skills
AI-driven solution integration, mentoring junior team members, strategic visioning, deep familiarity with Apple ecosystem
Technologies
Salesforce Marketing Cloud, Braze, Oracle Responsys, SQL
Responsibilities
Architect and deploy sophisticated multi-channel customer journeys; diagnose campaign performance and implement data-driven optimizations; champion innovation in automation and tooling; collaborate with Product, Engineering, and Business teams; establish team playbooks and training resources; monitor campaign operational integrity
Seniority
Senior, hands-on IC with team leadership
