Bilingual (French/English) Legal Account Manager
Core
Manage and grow an established portfolio of B2B customers (law firms, corporate, public-sector, academic) through a consultative, solution-focused approach to drive retention, renewals, and revenue growth.
Role type
Senior B2B Account Manager (Legal domain)
Builds
AI-powered legal solutions and subscription services for law firms and corporate clients
Domain
Legal technology / B2B SaaS
Required skills
Bilingual communication (French/English), strategic account planning, consultative selling, CRM management, data-informed retention strategies, commercial negotiation, stakeholder engagement, risk identification, cross-selling/upselling
Preferred skills
Legal practice experience, law degree, experience with AI productivity tools (ChatGPT, Claude, Gong), subscription business model experience
Technologies
ChatGPT, Claude, Gong, CRM platforms
Responsibilities
Manage retention, renewals, and revenue growth across a diverse portfolio; Achieve targets for retention, renewal revenue, upselling, and cross-selling; Develop and execute strategic account plans; Proactively understand customer needs and communicate solution value; Use AI tools and customer data to improve account management; Manage renewal and expansion opportunities from discovery to close; Build relationships with decision-makers and budget holders; Conduct account reviews to demonstrate ROI; Monitor account health to identify churn risks; Partner with internal teams to increase adoption and resolve escalations; Maintain accurate CRM records and forecasts; Gather customer feedback for product improvements.
Seniority
Mid-to-Senior, hands-on IC
